Terms & Conditions
The following terms and conditions apply to all transactions processed by Laptopshop I.T. Limited ("the Conditions"), incorporating Laptopshop.co.uk. All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions. For your peace of mind we adhere to the Consumer Protection (Distance Selling) Regulations.
1. PAYMENT
1.1 We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.
1.2 We accept all major credit cards (except Amex), cheques, cash, wire transfer & BACS payments. In addition we accept official purchase orders from Government, Education, Healthcare and the Public Sector, at our sole discretion.
1.3 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
1.4 All cheque, BACS, and wire payments must be cleared before any goods can be dispatched (please allow up-to 5 working days for clearance). Purchase Orders should be faxed to 0845 3455001 to reserve goods. However, goods will not be dispatched until we are in receipt of the original order. Alternatively official orders can be e-mailed to purchaseorders@laptopshop.co.uk. Our bank details for BACS and Wire payments are available upon request from our sales team on 0845 3455000.
1.5 Many of the goods we sell are of a technical nature and whilst we endeavour to publish as much information as is practical about the goods, the descriptions of the goods are as set out on the website. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.
1.6 Title of the goods shall remain with Laptopshop IT Limited at all times, and will not pass to you until we have received cleared funds for the full amount owed.
1.7 Goods purchased via Purchaser Order, Finance, or Lease, be it directly or indirectly will remain the property of Laptopshop IT Limited at all times, irrespective of your agreement with any third party. You shall not have the right to receive title, nor shall title pass to you, until we have received cleared funds for the full amount owed by you, or by any third party acting on your behalf.
1.8 Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
1.9 All prices quoted or displayed are in UK pounds sterling and shall be the price, exclusive of VAT & delivery, set out on the website at the time your order is placed. A delivery charge will be made and clearly shown in the orders section of the shopping cart before any online order can be placed, or as displayed on our website ordering , or as quoted by phone. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order, pricing may fluctuate daily, we can only honour that price on the day of purchase.
1.10 Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.
1.11 Any clerical error or omission in any sales literature, quotation, pricing on the website, acceptance of offer, invoice or other document or information issued by the company shall be subject to correction without any liability on the part of Laptopshop IT Ltd.
1.12 We shall not be liable to you for any loss whatsoever relating to password or user name access to your account. It is your responsibility to protect your own password and or user name that has been forwarded to the e-mail address you have provided. Unless informed by you in writing as to the opposite we will consider any e-mail address given by you is indeed your own personal account and is secure. We take no responsibility for any third party abuse of your e-mail account.
1.13 Laptop insurance is only free for the first 30 days. The credit card details used for the purchase of your laptop will be passed securely (via encryption) to Sagepay as your authority for use as continuous payment for the laptop insurance policy. Your personal details and details of the product purchased will be passed securely (via encryption) to Citymain who administer your insurance policy. Citymain will write to you within the next 5 working days to confirm that the insurance has been set up. The first payment will not be taken until your free insurance period has expired. There is no minimum contract period for the insurance and you can cancel at any time by contacting Citymain directly. If you do not wish to be charged for laptop insurance please ensure you cancel with Citymain before the 30 days expires.
2. WARRANTY
2.1 All new laptops are sold with the benefit, at minimum, of a 12-month guarantee, via our extensive trading partners (Excluding, software and some consumables) Full warranty details are available with your product, on our website within the product description, or from our customer services team. It is your responsibility to complete and return the purchase registration form enclosed with the goods to the manufacturer.
2.2 Extended warranties are supplied direct from the manufacturer and require the customer to register them with the manufacturer according to their terms and conditions; Laptopshop I.T accepts no responsibility for failure by the customer to register their warranty packs in accordance with the manufacturers instructions.
2.3 All Refurbished laptops are sold with the benefit of a full 12-month Return To Base warranty unless stated otherwise. Should a fault occur and a returns number is supplied by customer services (Goods returned without a valid returns number will be returned to sender) your laptop will be repaired or replaced free of charge. If we are unable to affect a repair or replacement we will offer you a suitable upgrade (At our discretion) or a refund. Please note software is excluded from this warranty. It is your responsibility to return any faulty Refurbished product back to the place of purchase (Laptopshop I.T. Ltd) at your own expense, whereupon these goods will be repaired or replaced and shipped back to you free of charge. If these goods are deemed tampered with, including loss or breach of warranty void stickers, in any way your warranty will become void and you will become responsible for the costs of repair and return shipping.
2.4 All other goods except laptops are sold with the benefit of a full 12-month Return To Base warranty. Should a fault occur please contact our *customer service teams for a returns number and we will look to repair the item immediately, or provide a refund if we are unable to provide a replacement. It is your responsibility to return any faulty product back to the place of purchase (Laptopshop I.T. Ltd) at your own expense, whereupon these goods will be shipped back to you free of charge.
2.5 If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of repair and return shipping. If no fault is found or software you have loaded has caused any hardware faults you will be responsible for the costs of repair and return shipping. Wherever possible we will respond to your individual circumstances. Laptopshop will not be liable for any transit damage that may occur on any product you have returned to us for repair. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for repair. For advice on how to pack your goods safely before return please contact our customer services team.
2.6 The warranty does not cover, accidental damage, modifications to, failure(s) not due to manufacturing defect(s), software of any type licensed or otherwise, when any warranty void sticker has been tampered with, failure to comply with the original manufacturers conditions of intended use, any accessories supplied with a used laptop, or software corruption where re-installation of your operating system is necessary except due to hard drive failure. Laptopshop I.T. Ltd cannot be held responsible for any costs arising from unauthorised repairs to equipment during the warranty period. Only Laptopshop I.T. Ltd or the equipment manufacturer or their authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.
2.7 Batteries supplied with a used or refurbished laptop have a 3-month warranty and are only guaranteed to hold a charge for 30 minutes displaying a screensaver.
2.8 In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.
2.9 Laptop Displays. Due to the nature of laptop displays there is normally a tolerance of faulty pixels allowed by the manufacturer before it will be deemed to be a faulty unit by the manufacturer. A laptop display will only be deemed faulty if the number of failed pixels exceeds the manufacturers stated amount in the manufacturers warranty conditions.
2.10 In the event of product failure we are not responsible for the loss of any data that may occur, nor whilst we repair or exchange this product under the terms of warranty. You are strongly advised to back up all data on a regular basis.
3. DELIVERY
3.1 Delivery of the goods shall be made to UK mainland addresses only unless agreed otherwise, and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion). Once delivered to this address and a proof of delivery is obtained for that address, we cannot accept any liability for missing packages.
3.2 We will endeavour to deliver your goods if in stock within 2-3 working days (with the exception of weekends & public holidays) but time shall not be of the essence. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. If delivery of the goods is delayed by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of goods, which are not delivered, will be refunded.
3.3 Next day deliveries must be processed before 2PM that day, if not they will be despatched the following day. This service cannot be guaranteed, however we will refund the difference between next day and the standard delivery fee if we fail to deliver this service.
3.4 Goods, other than faulty goods, may not be returned after 7 days unless we agree that there is good reason for us to receive such goods back, if we agree to accept these goods back into stock they are subject to a 15% handling fee. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations.
3.5 If goods arrive in a damaged or unsatisfactory condition you must inform us within a reasonable time. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods, at our discretion. Laptopshop IT Limited cannot accept liability whatsoever for claims made under section 3 (3.4) after this period has elapsed.
3.6 Laptopshop I.T. Ltd must be notified within a reasonable time of delivery if any part of your order is missing, damaged or incorrect. Laptopshop I.T Ltd will accept no responsibility after this time period.
3.7 We will deliver to an alternative addresses at your request but stress that if instructed to do so, you are agreeing that anyone situated at your alternative address has your written authority to accept goods on your behalf and that the address is secure. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
3.8 Delivery Charges. All our carriage charges are displayed in the shopping basket, or on the page called ordering, or via our sales team and are based on UK mainland only. Non-UK mainland will incur a surcharge please contact our sales team for a quotation.
3.9 No liability for direct or consequential loss; damage arising from any delay in delivery will be accepted by Laptopshop IT Ltd.
4. RETURNS & REFUNDS
4.1 We will provide a full refund if the product you have selected is found to be unsuitable within 7 working days following delivery. Goods bought by and supplied to Businesses are deemed Business-to-Business transactions, which under the Distance Selling Regulations, are excluded from the 7-day cooling off period offered to normal consumers. In addition Goods that are built to order or customised in any way are also excluded from the 7-day cooling off period, under the Distance Selling Regulations, such as the Panasonic Toughbook computer range, Laptop Security Cabinets and their respective accessories, and any Laptop that's has been modified in any way at your request. Your warranty and statutory rights remain unaffected by these terms and conditions. Any laptop(s) returned within seven days for refund that requires re-installation of the operating system may be liable to a £25+ VAT charge which will be deducted from any refund due. Free Promotional items received with the purchased product must also be returned before a refund will be affected. Please contact our *customer services department for a returns authorisation number. This number must be labelled on the product you are returning, items received without a returns authorisation number will be returned directly, it is your responsibility to pay the return delivery costs. The product must be returned in its original condition, however we will endeavour to respond to your individual needs where possible. Returns authorisation numbers are valid for fourteen days.
4.11 Software supplied that does not show any product key externally may be returned but must be un-opened and unregistered. Any software that shows a product key externally and that requires registration with the manufacturer to allow it to function fully is not returnable or refundable.
4.2 All products come with the benefit, at minimum, of a 12-month guarantee unless stated otherwise against faulty materials and workmanship only (excluding software and some consumables). Depending on the nature of the fault and the type of product, we will endeavour to assist you via our own in-house technicians, through our customer service team, or by directing you to one of our recommended trading partners repair centres.
| • Acer | 0870 8531000 |
| • Apple | 0844 2090611 |
| • Asus | 0870 1208340 |
| • Sony | 0870 2402408 |
| • JVC | 0845 3108000 |
| • NEC | 0870 9018000 |
| • Panasonic | 0870 5357357 |
| • Dell | 0844 3381000 |
| • HP Compaq | 0844 3690369 |
| • Toshiba | 0844 8478944 |
| • IBM | 0870 5426426 |
| • Fujitsu Siemens | 0870 5359752 |
| • Samsung | 0330 7267864 |
| • Laptopshop | 0845 3455000 |
4.3 You shall not be entitled to a refund or replacement of damaged goods if the defect arises because you fail to follow the manufacturers instructions as to use, installation, commissioning or maintenance of the goods, or you alter or repair such goods without our written consent.
4.4 If your goods become faulty within the first 12 months (excluding software, used laptops and some consumables) a repair will be carried out free of charge. We will endeavour to offer you a fast and efficient after sales service. Your statutory rights remain unaffected by these terms and conditions.
5. ORDER CANCELLATIONS
5.1 We must receive by email any notice of cancellation of your order within 24 hours, quoting your unique reference number given at time of purchase, to customerservice@laptopshop.co.uk We can not accept cancellations over the telephone. If however your order has already been despatched then normal terms for returning your purchase will apply see returns section 4 above.
6. AIR TIME CONTRACTS
6.1 Where the customer takes out an air time contract being mobile broadband or home broadband, you do so in the full knowledge that any such agreement is through a third party, and as such Laptopshop IT Limited accepts no responsibility whatsoever for any agreement you make with that third party.
7. MISCELLANEOUS
7.1 We shall not be liable to you for any failure or delay in performance of our contract. If it is due to an event beyond our reasonable control including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
7.2 All orders placed through, or using information from this Website are subject to these terms and conditions, at all times.
7.3 These terms are subject to English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
8. WEEE Regulations
8.1 The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
8.2 The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
8.3 Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Laptopshop IT Limited is pleased to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. You will though be responsible for the costs of forwarding your old WEEE to us.
For example, if a customer bought a new laptop computer from us we would accept their old laptop computer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Please contact our customer service team for further details of this service.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Website Terms & Conditions
All content of this web site including but not limited to the text, photographs, images, graphics, illustrations, designs, written and other material including the program and code that operates this web site (together the "content") is protected by copyright, trade mark and/or other proprietary rights owned by or licensed to Laptopshop. Should you choose to download print or copy any content from this web site, you must do so only in accordance with these terms. Such activity is permitted only for your personal use or for supply to third parties for no commercial gain and for their personal use only. In all cases we must be acknowledged as the source of the material. You acknowledge that you have no right to use the content in any other manner. If you want to make additional use of any of our material outside the terms of this disclaimer, you should apply to supplier@laptopshop.co.uk for the appropriate consent and conditions. Unless stated otherwise on this web site all other uses of the content are expressly prohibited.
