Returns Policy

We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in ‘as new' and unmarked condition complete with all packaging, accessories and any software supplied must be un-opened and unregistered.

For your peace of mind we adhere to: -
The Consumer Protection (Distance Selling) Regulations 2000 No.2334 .

New Laptops

All new laptops are sold with the benefit of a minimum 12-month manufacturers guarantee (excluding software and some consumables). Most manufacturers we partner with offer our customers a free of charge collect and repair warranty, where this is not the case we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners. Wherever possible we will respond to your individual circumstances. Full warranty details are available with your product or from our customers services team please email customer services .

Refurbished Laptops

All refurbished laptops are sold with benefit of a Return To Base warranty. Should a fault occur, your laptop will be repaired or replaced free of charge. If we are unable to affect a repair or replacement, we will offer you a free upgrade. Please note software is excluded from this warranty.

You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your laptop suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your laptop before returning.

We recommend returning your laptop via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.

Wherever possible we will respond to your individual circumstances, please contact our customers services team by e-mailing customer services .

All Other Products

Unless stated otherwise within your product guarantee details, or on our website, all other products are sold with a minimum 12-month Return To Base warranty. Should a fault occur, your product will be repaired or replaced free of charge. If we are unable to affect a repair or replacement we will offer you a full refund. Please note software is excluded from this warranty. Wherever possible we will respond to your individual circumstances, please contact our customers services team by e-mailing customer services . Please see our full T&C's here: Terms and Conditions .

Technical Support Direct

THIS WARRANTY POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.