Laptopshop FAQ
- Why should I buy from www.laptopshop.co.uk?
- How do I know I can trust www.laptopshop.co.uk?
- How do I know I am getting a good deal?
- Why should I consider buying a used laptop?
- Will you give me free advice?
- What warranty do you offer on your laptops?
- How do I place an order?
- Do you offer after sales service on your Laptop’s?
- What is the cost of delivery?
- Will you deliver to my work address?
- How do I know my credit card details are safe?
- Do you ship outside the UK?
- Can I buy VAT free?
- What happens if my Laptop goes faulty?
- I have loaded new software/hardware and there appears to be a problem.
- My laptop will not start up correctly.
- How can I improve the running time of my battery?
- What is the difference between US and UK keyboards?
Why should I buy from www.laptopshop.co.uk?
Choosing to buy from Laptopshop offers you THREE main advantages:-
Price ….. Keeping competitive on price is crucial. Every day we compare our prices with our main competitors to make sure that we are offering the best prices possible. As we have been trading online since 1998 our website is well established, attracting a large volume of customers without the need to spend vast amounts of money on advertising. This combined with low operating costs means we can offer you great prices every day.
Range ….. Our
partnerships with industry leaders such as Sony, Toshiba, Fujitsu
Siemens, Acer, HP Compaq, IBM, JVC, and Dell mean that we are able
to offer the very latest products as they are released. We offer
for sale more laptops than any other retailer in the UK, plus we
are the only online retailer offering a 21-point
diagnostic check with a full 12-month
warranty on all second user laptops.
Service …….. We are a leading specialist in the field of mobile technology. If you are considering buying a new laptop, then being able to pick the phone up and talk to someone who understands your requirements, and who can guide you through the maze of technology is a major benefit. Once you have made your purchase our technical and customer support team are on hand to help, even after your warranty period expires you can rest assured that Laptopshop will continue delivering first class customer service.
How do I know I can trust www.laptopshop.co.uk?
We’ve been successfully trading online since 1998 & are now one of the UK's fastest growing specialist retailers, with more than 250,000 visitors viewing in excess of 1,000,000 separate pages on our website every month. (Updated 31st Nov 2004)
We have an ever-expanding list of satisfied customers from corporations such as BT & British Airways through to local Schools, Health Authorities and private purchasers many of whom are repeat customers. Customer list. We also encourage feedback from all of our customers and a selection of these comments can be found by clicking on the following link; What our customers say
Laptopshop is also registered under the Data Protection Act of 1998 registration number Z8099002, and we adhere to the Consumer Protection (Distance Selling) Regulations 2000 No.2334.
If you still have any concerns please feel free to speak to our sales team on 0845 3455000 or customer services on 0845 3455000.
How do I know I am getting a good deal?
We regularly check our competitor’s prices (Dabs, Dixon’s & PC World etc) to ensure we remain competitive. However, we can't always guarantee to be the cheapest on every item we sell but we do Guarantee to give our customers the best all round package of sales and service available.
You only need to take a look at our customer list and customer comments to realise that the package we offer is the best in the business!
Why should I consider buying a used laptop?
With technology advancing faster than ever, some customers do not need the latest models to carry out the tasks they have in mind. Our Used laptops offer excellent value and every used laptop offered for sale is audited, tested, cleaned and individually packaged. All come with a 3 month warranty and have gone through a 21-point diagnostic check before being offered for sale, to ensure our high standards are maintained.
Unlike many companies who allow only e-mail correspondence, at Laptopshop we publish all our contact details on our Website. We will endeavour to help you with any assistance you may require before or after purchase and we welcome your feedback.
Sales: 0845 3455000 customer sales
Customer Service: 0845 3455000 customer service
International: netsales@laptopshop.co.uk
Fax: 0845 3455001
What warranty do you offer on your laptops?
For
your peace of mind we adhere to : -
The
Consumer Protection (Distance Selling) Regulations 2000 No.2334.
New Laptops
All new laptops are sold with the benefit of a minimum 12-month manufacturers guarantee (excluding software and some consumables).
Most manufacturers we partner with offer our customers a free of charge collect and repair warranty, where this is not the case we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners.
Second User Laptops
All used laptops are sold with benefit of a 3 month Return To Base warranty. Should a fault occur, your laptop will be repaired or replaced free of charge. If we are unable to affect a repair or replacement, we will offer you a full refund or upgrade. Please note software is excluded from this warranty.
Wherever possible we will respond to your individual circumstances, please contact our customers services team on 0845 3455000 or by e-mailing customer services.
Ordering is easy. You may order online 24 hours a day through our secure server by clicking Add to Basket on any product or by ringing our sales team on 0845 3455000 Monday-Friday 0900–1730.
Our standard delivery time is 2-3 working days from the time we process your order (subject to stock availability). In addition to the above we also offer next working day delivery on request. We will notify you if there are any delays in the dispatch of your goods either by phone or e-mail. If we are unable to fulfil your order for any reason we will not charge monies to your credit or debit card, or if you have paid by any other method we will return any monies sent to us without delay.
All of the above delivery details apply to UK mainland ONLY. Orders to the EU, Republic of Ireland, the Channel Islands and outlying Islands may take longer to arrive.
Do you offer after sales service on your Laptop’s?
Whether your laptop is in or out of warranty, new or used, we are here to help you resolve any problems you may have. During the first 12 months (minimum) new laptops are serviced by the manufacturer directly, once this warranty has expired then our own in-house technicians are on hand to assist.
Technical Support Direct
Our own in-house technicians service all used laptops, they will
offer you a prompt and reliable service at all times. Should a fault
occur at any time please use the contact details below: -
(Used Laptop)
Delivery charges :
The delivery pricing that you see in the shopping basket is calculated on the individual products rather than a flat rate fee. This gives us the ability to make sure the cost of shipping more accurately reflects the products you are buying and allows us to offer free shipping on selected items if they are purchased without any other products.
For example if you ordered just a 1 memory product the shipping might be £1.99 + vat, if you order a laptop it would be £9.99 + vat. If you order both at the same time the shipping would be £9.99 + vat, the system will automatically use the higher of the two charges. Some items like hard drives or the larger laptop carry cases may have slightly high shipping costs because they need either expensive packing to protect them in transit or have a large volume but low weight, couriers charge more for this because of the space taken up is greater even though the parcel may not weigh much.
All deliveries are sent by recorded delivery, and will require an authorised signature
Will you deliver to my work address?
Yes, we will deliver to an alternative address providing the order passes our standard security checks and we can verify the alternative address, if we can not do this then we will only be able to deliver to the card holders address.
How do I know my credit card details are safe?
Laptopshop is registered as a data controller under the Data Protection Act of 1998 registration number Z8099002. We adhere to The Consumer Protection (Distance Selling) Regulations 2000.
For the protection of our customers, and us, Laptopshop operates a sophisticated fraud screening process for all transactions. We believe good security is paramount when operating in an online environment, which is why we have implemented the most stringent security protocols possible to protect both our customers and ourselves from fraudulent transactions. Secure online shopping
Our
website utilises Thawte digital SSL technology with 128-bit encryption
via a secure server, which is recognised as the industry standard.
This means that your credit card details and personal information
are protected in a secure environment with millions of code combinations
scrambling the signal whilst you are entering and transmitting your
details.
Once your order has been processed all credit card or debit card
details are automatically removed from our server. In addition to
this we only deliver goods to the registered cardholders address.
If you still have any concerns about security please feel free to order by phone calling our sales team on 0845 3455000 or speak to a customer service advisor on 0845 3455000.
Yes we do but only for smaller items, we do not ship laptops abroad.
If you are in the EU, Republic Of Ireland or the Channel Islands and you are a registered business then you are able to purchase goods without VAT providing that the goods are delivered to the VAT registered address and you provide us with your VAT number. In all other instances VAT is payable.
What happens if my Laptop goes faulty?
The following are guidelines only. Wherever possible we will respond to your individual circumstances and. For your peace of mind we adhere to: - The Consumer Protection (Distance Selling) Regulations 2000 No.2334.
New Laptops
All new laptops are sold with the benefit of a minimum 12-month manufacturers guarantee (excluding software and some consumables). Most manufacturers we partner with offer our customers a free of charge collect and repair warranty, where this is not the case we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners.
Technical Support Direct
Full warranty details are available with your product or from our customers services team on 0845 3455000 or by e-mailing customer services.
Second User Laptops
All used laptops are sold with the benefit of a 3 month Return To Base warranty. Should a fault occur, your laptop will be repaired or replaced free of charge. If we are unable to affect a repair or replacement, we will offer you a full refund or upgrade. Please note software is excluded from this warranty. Please contact our customers services team on 0845 3455000 or by e-mailing customer services.
You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your laptop suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your laptop before returning.
We recommend returning your laptop via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.
If you require advice on any of the above please contact our customers services team on 0845 3455000 or by e-mailing customer services. Your statutory rights remain unaffected.
I have loaded new software/hardware and there appears to be a problem.
If after following the manufacturers instructions you still encounter difficulties then we would suggest uninstalling the software, close down the laptop and start over again. If you are still experiencing problems it may be that there is an incompatibility problem between the laptop and software/hardware.
Please either contact the supplier of the software/hardware directly for advice, there should be a help line number displayed with your product or on their website, or contact our support team.
Laptopshop
Technical Support: 0905 5090104 Opening Hours:
9:00am - 5:30pm
(Calls charged @ 75p per minute, maximum call time 40 minutes).
My laptop will not start up correctly.
If you are running your laptop on AC power (when it is plugged into the wall socket) check to make sure the AC connection is good. To do so, plug in another appliance that you know works & flip the wall switch on and off. If you are running the system on DC (battery power), try using AC. Connect the AC adapter and plug in the laptop computer. If it still refuses to boot, then the internal AC-DC converter may have a fault, please contact our customer service team on 0845 3455000 for advice.
How can I improve the running time of my battery?
First fully charge the battery. - Power up the system. - Run the battery down while staying in the set-up screen until the unit completely shuts down. - Repeat the process at least 3 times to get better battery performance (this is known as cycling). If you still have problems it may be that your battery needs replacing, please call our sales team on 0845 3455000 for advice.
What is the difference between US and UK keyboards?
The main difference between the US keyboard layout and the UK is the
"£" sign on the UK keyboard is replaced with the
"#" sign instead. In windows you can have multiple country
keyboard profiles setup which you can swap from one to another with
a button on the taskbar. If you have a queries about US spec laptops
please contact our customer service team on 0845 3455000
for advice.
